Testimonials

The following are verbatim customer responses from research that American Ratings Corporation (Diamond Certified) conducted between 2002 and 2009.

Customer last names have been initialized for privacy.

"When I call, the technician is always available and he gets the problem solved." C. B. D.

"They were on time and professional. They explained everything very well." Steven E.

"I liked his professionalism. If I had any questions, he would explain them to me. He did really good work." Dick H.

"The work was well done. It was presented well and it was of good quality. They came highly recommended." Elizabeth N.

"Their knowledge and efficiency" Caryl P.

"The woman they send out is excellent. She communicates what is wrong so we can avoid the problem in the future. I am rating them an 8 based on her excellent performance. I really like her." Los C.

"They came pretty promptly. They were very nice and I would use them again. I was happy with what they did." Micheline L.

"Every time I can call Cold Craft, I always get good responses. They come out to fix the problem within hours." Ed W.

"They did what they said they would do. They also arrived and finished on time." Belinda H.

"The man who came out was very nice; I've had no problems with the furnace since they worked on it.." Loraine P.

"They came right out and checked my machine." V. H.

"They provided very good customer service." Portrero

"Friendly service" Carleen S.

"I like that they knew what they were doing." Dee S.

"I like the quality of the work." Kendro

"They're usually here on time, and the guy explains to us what he will be doing and when he will be back for the next routine service." G. C.

"They came out on time, and they were knowledgeable and helpful." Elizabeth A.

"They're very nice and helpful." Steve W.

"They did what I paid them to do. They were also clean and knowledgeable." Virginia A.

"They were very easy to get a hold of." T. C.

"They were personable, and they explained what they were doing." Jay H.

"They were prompt, and the technician was very good at keeping me informed. When we asked them to come back to solve a problem, the office staff was very efficient." Janis T.

"They got back to me right away with an estimate, and the came out quickly." T. C. C.

"I like that they give a good report after the service." S. C.

"I like that they call me to tell me when they will be arriving. They ordered the parts right away, and fixed the problem." Rudy C.

"They were quick to respond, and Phil always knows what to look for." S. U.

"The guy who came out was very thorough." Magdalen C.

"From what I remember, they did a good job and they were professional." Diana P.

"They were prompt, and they did good work." Byron F.

"They were convenient, efficient, and straightforward." Cindy C.

"They're very easy to contact." P. R. M.

"It was an emergency and they helped me at a fair price." F. B. C.

"Their accuracy" H. S. M.

"They were very efficient." L. B. B.

"They were responsive and communicative." U. S. D.

"I like the man that came out to do the work and he spoke English." Francis B.

"They fit me in during an emergency situation that I had." Cathy C.

"They are helpful and did a good job." Jim G.

"They knew what they were doing." Wayne H.

"They were efficient, polite, ready to answer questions." Melanie V.

"Everything works." C. A. H.

"Their price was great." Gidel

"Promptness, fast service" Virginia A.

"They are honest and do a good job" Melanie K.

"The man who came was nice. I've had no problem with the furnace." Loraine P.

"They are professional and personable. They answered all my questions and took the time to explain things in detail." Ann Q.

"Fair price; on time; good job; they knew how to use the equipment." Nlisa S.

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